Frequently Asked Questions
Find answers to common questions about ordering organic fruits and vegetables, delivery in Kathmandu, payment options, and more.
Ordering & Account
How do I place an order on DokoFood?
Ordering is simple! Browse our products, add items to your cart, and proceed to checkout. You can order as a guest or create an account for faster future orders. We accept both online payment and cash on delivery.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders, save delivery addresses, view order history, and receive exclusive offers and discounts.
What is the minimum order amount?
There is no minimum order amount at DokoFood. You can order as little or as much as you need. However, orders above Rs. 1500 qualify for free delivery within Kathmandu valley.
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 30 minutes of placing it by contacting our customer service. Once the order is being prepared for delivery, modifications may not be possible.
How can I track my order?
Once your order is confirmed, you'll receive updates via SMS and email. You can also track your order status by logging into your account and viewing the "My Orders" section.
Delivery & Shipping
Which areas do you deliver to?
We currently deliver across Kathmandu valley including Kathmandu, Lalitpur (Patan), and Bhaktapur. We're expanding to more areas soon. Enter your location during checkout to confirm delivery availability.
What are your delivery hours?
We deliver from 8:00 AM to 8:00 PM, seven days a week. You can select your preferred delivery time slot during checkout based on availability.
How much does delivery cost?
Delivery is FREE for orders above Rs. 1500 within Kathmandu valley. For orders below Rs. 1500, a flat delivery fee of Rs. 75 applies.
Do you offer same-day delivery?
Yes! Orders placed before 2:00 PM are eligible for same-day delivery. Orders placed after 2:00 PM will be delivered the next day. Select "Same Day Delivery" at checkout if available.
What if I'm not home during delivery?
Our delivery partner will call you before arriving. If you're not available, you can reschedule or have someone else receive the order. Perishable items may be left with a neighbor with your permission.
Do you deliver during festivals and holidays?
We operate on most days including Saturdays. During major festivals like Dashain and Tihar, delivery schedules may be adjusted. Check our website or social media for holiday schedules.
Products & Quality
Are your fruits and vegetables organic?
We prioritize organic and naturally grown produce. Our products are sourced from certified organic farms and trusted local farmers who use sustainable farming practices without harmful pesticides.
Where do you source your products from?
We source locally from Nepali farmers in regions like Mustang, Jumla, Sindhuli, and the Terai. Exotic fruits like blueberries, avocados, and dragon fruit are imported from trusted international suppliers.
How do you ensure freshness?
We maintain a cold chain from source to delivery. Products are stored in temperature-controlled facilities and delivered in insulated packaging. Most products are sourced and delivered within 24-48 hours.
Are the product images accurate?
Yes, our product images represent the actual items. However, natural products may vary slightly in size, color, and appearance. We always ensure the quality matches or exceeds expectations.
Do you sell imported fruits?
Yes, we offer both local Nepali fruits and premium imported varieties. Imported fruits include blueberries, cherries, avocados, kiwis, and dragon fruit from countries like USA, New Zealand, Thailand, and Chile.
What does "organic" mean for your products?
Organic products are grown without synthetic pesticides, herbicides, or fertilizers. They're non-GMO and follow sustainable farming practices. Look for the "Organic" label on product pages.
Payment Options
What payment methods do you accept?
We accept Cash on Delivery (COD), eSewa, Khalti, IME Pay, bank transfers, and credit/debit cards (Visa, Mastercard). Choose your preferred method at checkout.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery is available for all orders within Kathmandu valley. Pay in cash when your order arrives. Please have the exact amount ready for faster service.
Is online payment secure?
Absolutely. We use secure, encrypted payment gateways for all online transactions. Your payment information is never stored on our servers. We partner with trusted payment providers like eSewa and Khalti.
Can I get an invoice for my order?
Yes, a digital invoice is automatically sent to your email after each order. You can also download invoices from your account under "Order History". For business invoices, contact our support.
Do you offer any discounts or promotions?
Yes! We regularly offer discounts, seasonal promotions, and first-order coupons. Subscribe to our newsletter and follow us on social media to stay updated on the latest deals.
Returns & Refunds
What is your return policy?
We have a hassle-free return policy. If you receive damaged, spoiled, or incorrect items, contact us within 24 hours with photos. We'll arrange a replacement or full refund.
How do I request a refund?
Contact our customer support via phone, email, or WhatsApp with your order number and photos of the issue. Refunds are processed within 3-5 business days to your original payment method.
What if my order arrives damaged?
Please inspect your order upon delivery. If items are damaged, refuse that portion or take photos immediately and contact us. We'll send a replacement or issue a refund within 24 hours.
Can I return items I don't want?
Due to the perishable nature of our products, we cannot accept returns for change of mind. However, if there's a quality issue, we'll gladly replace or refund the item.
How long does a refund take?
Refunds are processed within 24-48 hours of approval. Bank refunds may take 3-5 business days to reflect in your account. eSewa and Khalti refunds are typically instant.
About DokoFood
What is DokoFood?
DokoFood is Nepal's trusted online platform for fresh organic fruits, vegetables, and groceries. We connect local farmers with consumers, delivering farm-fresh produce to your doorstep in Kathmandu valley.
Why should I choose DokoFood?
We offer premium quality organic produce, competitive prices, same-day delivery, and excellent customer service. We support local farmers and ensure you get the freshest products available in Nepal.
How can I contact DokoFood?
You can reach us via phone at +977-9800000000, email at support@dokofood.com, or WhatsApp. Our customer service is available from 8 AM to 8 PM daily. You can also use the contact form on our website.
Do you have a physical store?
DokoFood is primarily an online platform, which allows us to offer fresher products at better prices. We don't have a physical retail store, but we deliver directly to your door.
How do you support local farmers?
We partner directly with local farmers across Nepal, paying fair prices for their produce. This eliminates middlemen, ensuring farmers earn more while customers pay less for fresher products.
Still have questions?
Can't find the answer you're looking for? Our customer support team is here to help.
DokoFood Nepal - Your Trusted Source for Organic Fruits
DokoFood is Nepal's leading online platform for fresh organic fruits and vegetables. We deliver premium quality blueberries, cherries, strawberries, apples, mangoes, and more across Kathmandu valley including Lalitpur and Bhaktapur. With same-day delivery, competitive prices, and a commitment to quality, we make healthy eating convenient. Order now and taste the difference of farm-fresh organic produce!